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Privacy Policy

How Linkstek Solutions collects, uses, and protects your information.

Last updated: April 23, 2026

Introduction

Linkstek Solutions ("Linkstek," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.linkstek.net, submit a helpdesk ticket at support.linkstek.net, or otherwise interact with our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Information you provide directly

When you fill out our contact form, request a quote, or reach out to us by email, we collect:

  • Full name
  • Company name (optional)
  • Email address
  • Phone number (optional)
  • Service of interest
  • The contents of your message

When you submit a helpdesk ticket through support.linkstek.net, we may also collect information relevant to the technical issue you are reporting, such as device details, screenshots, log files, and account identifiers, along with any information you choose to share.

Information collected automatically

When you visit our website, our hosting infrastructure may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website (if any)
  • Pages visited and time spent
  • Date and time of access

This information is collected through standard web server logs and is used for security monitoring, troubleshooting, and aggregate analytics purposes. We do not use third-party analytics or advertising trackers.

How We Use Your Information

We use the information we collect for the following purposes:

  • Responding to your inquiries and providing requested services
  • Providing technical support and resolving helpdesk tickets
  • Communicating with you about ongoing projects or service updates
  • Improving our website, services, and customer experience
  • Protecting the security and integrity of our systems
  • Complying with legal obligations and enforcing our terms of service

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers

We use trusted third-party services to operate our website and business. These providers have access only to the information they need to perform their function and are contractually bound to protect it:

  • Formspree — processes contact form submissions and forwards them to our inbox.
  • Let's Encrypt — provides the SSL/TLS certificates that secure our website connections.
  • Our hosting and infrastructure providers — store our website files and server logs.

Legal requirements

We may disclose your information if required to do so by law, court order, or in response to valid legal requests from public authorities (e.g., a subpoena or government investigation).

Business transfers

If Linkstek Solutions is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

Cookies and Tracking Technologies

Our website uses minimal cookies. We may use essential cookies that are strictly necessary for the website to function (such as remembering your preferences during a session). We do not currently use tracking cookies for advertising or third-party analytics.

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, though this may affect the functionality of some websites.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to satisfy legal, accounting, or reporting requirements. Specifically:

  • Contact form submissions are retained for up to two years from the date of submission, unless you request earlier deletion or the information becomes part of an active service engagement.
  • Helpdesk tickets are retained for the duration of your service relationship plus a reasonable period afterward for record-keeping and dispute resolution.
  • Server logs are typically retained for 90 days.

When we no longer need your personal information, we will securely delete or anonymize it.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted connections (HTTPS / TLS) for all web traffic
  • Secure hosting infrastructure with access controls
  • Limited access to personal data on a need-to-know basis
  • Regular security updates and monitoring

However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we do our best to protect your information.

Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • Right to access — request a copy of the personal information we hold about you
  • Right to rectification — request correction of inaccurate or incomplete information
  • Right to erasure — request deletion of your personal information (subject to certain legal exceptions)
  • Right to restrict processing — limit how we use your information
  • Right to object — object to our processing of your information
  • Right to data portability — request a copy of your information in a structured, commonly-used format
  • Right to withdraw consent — where processing is based on your consent

To exercise any of these rights, please contact us at support@linkstek.net. We will respond to your request within a reasonable time frame and in accordance with applicable law.

Children's Privacy

Our services are intended for business customers and are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete the information.

Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by Linkstek Solutions. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. Where required by applicable law, we use appropriate safeguards to protect information transferred internationally.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will post the updated policy on this page and update the "Last updated" date at the top. For significant changes, we may also notify you by email or through a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

If you have questions, concerns, or requests related to this privacy policy or our data practices, please contact us:

Linkstek Solutions
Email: support@linkstek.net
Website: www.linkstek.net

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